Terms of Sale

Polski (wersja wiążąca) · English

This is a translation of the Polish Regulamin. If it differs from the Polish version, the Polish version prevails.

§1. Seller

  1. The online shop triko.store (the Shop) is run by Szymon Grygorowicz, ul. Szczecińska 21b/10, 71-786 Szczecin, Poland (the Seller), as an unregistered business activity under Article 5(1) of the Polish Entrepreneurs’ Law.
  2. Contact: admin@triko.store. You can also message us on Telegram or Instagram, but please send withdrawals and complaints by email.

§2. Definitions

  • Buyer – anyone who places an order in the Shop.
  • Consumer – a Buyer who is a natural person buying for purposes not directly related to their business or profession.
  • Sole trader with consumer rights – a natural person running a sole proprietorship for whom the purchase is not of a professional nature. They have the rights in §9 and §10.
  • Product – an item offered in the Shop.
  • Custom order (commission) – an order made to the Buyer’s specification or tailored to their individual needs.

§3. General

  1. These Terms set out the rules for buying in the Shop, including custom orders.
  2. To buy you need a device with internet access, an up-to-date browser and an email address.
  3. These Terms do not limit consumer rights under the law. If anything here conflicts with the law, the law applies.

§4. Age of Buyers

  1. Products, especially bases with electronics, are intended for adults.
  2. The Seller does not accept orders from persons under 15. Persons aged 15–17 may order only with the consent of a parent or legal guardian.
  3. Where there is reasonable doubt, the Seller may ask for proof of age or guardian consent and pause the order until it is provided. If it is not provided within 14 days, the Seller may withdraw from the contract and refund all payments.

§5. Placing orders

  1. You place an order by adding Products to the cart, filling in the checkout form and clicking “Place Order” (an order with an obligation to pay).
  2. The contract is concluded when you receive an email confirming that the order has been accepted.
  3. Prices shown with Products are final prices. The delivery cost and the total amount to pay are shown before you place the order.

§6. Payment

  1. Available methods: BLIK, payment card (Visa, Mastercard) and Klarna, as offered at checkout. Payments are handled by external payment operators.
  2. We start processing an order once the payment has been received.

§7. Delivery

  1. The countries we ship to are listed at checkout when you choose the delivery country.
  2. Carriers: FedEx, DPD, Orlen Paczka and InPost. The available options and their cost are shown at checkout.
  3. The time needed to prepare an order for shipping is shown on the Product page. If none is given, it is up to 14 days from receipt of payment. Custom order timing follows §8.
  4. Please check your parcel on delivery and report any damage to the carrier. This is not a condition for making a complaint.

§8. Custom orders (commissions)

  1. The scope, price and timing of a commission are agreed in messages (email, Telegram, Instagram). The contract is concluded when the Seller confirms the agreed details by email.
  2. Payment schedule, unless agreed otherwise: 30% of the price before work starts, 30% during the build, 40% before shipping.
  3. The first instalment (30%) pays for the commission design service and for materials bought specifically for the order. The Seller tells the Buyer when work starts.
  4. If the Buyer cancels a commission before work starts, the Seller refunds all payments within 14 days.
  5. If the Buyer cancels a commission after work has started, the first instalment is not refundable, as it covers the prepared design and the materials bought. From any further payments, the Seller keeps an amount matching further work done and materials used, and refunds the surplus within 14 days.
  6. If a finished commission is not paid within 30 days of the Buyer being told it is ready to ship, the Seller will ask for payment and give an extra 14 days. After that, the Seller may withdraw from the contract and sell the item, keeping payments up to the costs incurred and the work done. Any surplus is refunded.
  7. The completion date of a commission is an estimate unless a binding date is agreed.
  8. Commissions are made to the Buyer’s specification, so the right of withdrawal in §9 does not apply to them.

§9. Right of withdrawal (returns)

  1. Consumers and sole traders with consumer rights may withdraw from the contract within 14 days without giving a reason. The period starts when you receive the parcel.
  2. It is enough to send a statement before the period ends, for example by email to admin@triko.store. You may use the model form in the annex. The Seller will confirm receipt by email and give the return address.
  3. Send the item back within 14 days of withdrawing. You pay the direct cost of returning it.
  4. The Seller refunds all payments, including the cheapest delivery option offered, within 14 days of receiving your statement, using the same payment method. The Seller may hold the refund until the item, or proof that it was sent back, is received.
  5. The right of withdrawal does not apply to items made to the Buyer’s specification or personalised (§8).
  6. You are liable for any loss in value caused by handling the item beyond what is needed to check its nature, features and functioning. Please pack the item so that it is not damaged in transit.

§10. Complaints (lack of conformity)

  1. The Seller is liable to consumers and sole traders with consumer rights for any lack of conformity that existed at delivery and becomes apparent within 2 years.
  2. Send complaints to admin@triko.store with your order number, a description of the problem, photos (if possible) and the remedy you request.
  3. The Seller responds within 14 days. No response within that time means the complaint is accepted.
  4. You may request repair or replacement and, where the law provides, a price reduction or withdrawal from the contract. The Seller pays for repair or replacement, including shipping.

§11. Personal data

The Seller is the controller of Buyers’ personal data. Details are in the Privacy Policy available in the Shop.

§12. Dispute resolution

Consumers in Poland may get free help from a municipal or district consumer ombudsman, or use mediation and arbitration at the regional Trade Inspection offices. Information: uokik.gov.pl. Consumers in other EU countries may contact their national consumer bodies.

§13. Final provisions

  1. These contracts are governed by Polish law. This does not deprive consumers of the protection of mandatory rules of the country where they live.
  2. The Seller may change these Terms for important reasons, such as changes in law, payment or delivery methods. Orders placed before a change follow the Terms in force on the order date.
  3. These Terms are available in Polish and English. If they differ, the Polish version prevails.
  4. These Terms apply from 08.11.2026.

Annex – model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Szymon Grygorowicz, ul. Szczecińska 21b/10, 71-786 Szczecin, Poland, admin@triko.store

I hereby give notice that I withdraw from my contract of sale of the following goods: ____________

  • Date the parcel was received: ____________
  • Order number: ____________
  • Name: ____________
  • Address: ____________
  • Bank account for the refund (if different from the payment method): ____________
  • Date and signature (only if this form is sent on paper): ____________